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27 Windsor Road
Wraysbury
TW19 5DE

Tel: 01784 557350

 

© 2019 Fashionista

CUSTOMER CARE

Welcome to Fashionista Customer Care, here you will find all information regarding deliveries, refunds and information on how we can be contacted. We always want to make sure we are doing our best for our customers, so always feel free to let us know.

Have any questions or concerns? 

We’re always ready to help!

 

 

Call us at

01784 557350

or send us an email to:

info@fashionistaonline.co.uk

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RETURNS

Returns of full price

in stock items are accepted within 7 days. These items can then be exchanged. Following the 7 days of your purchase, we cannot offer either.  Sale items are non returnable and no exchange is offered.  The purchase is final.

 

To be eligible for an exchange the product must be in a new and unused condition with the tags attached. 

 

All returns will incur a £1 administrative transaction fee and will be deducted from the total amount of your exchange

 

Once your return is received and inspected, if approved your exchange will be processed by way of a code to be redeemed at the checkout.  This code will be emailed to you.

 

Please note you are responsible for paying your own shipping costs. If item is not received, we are not responsible for items that are returned to us. We recommend using a signed for method. 

 

Shipping costs are non-refundable on returned items.

 

Return address: Fashionista, 27 Windsor Road, Wraysbury, Berkshire, TW19 5DE

 

 

 

 

Pre-order Return Policy 

 

We do not offer refunds on pre-order items, as this has been ordered especially for you. however, if your item is not suitable for any reason, we will exchange for you - if you notify us within 7 days of receiving the item and if the product is returned in the same condition you received it in.

 

 Please understand delays on pre ordered items ARE likely as they have to pass via customs & this can cause slight delays in your orders and is out of our control. Thanks for understanding   

 

Deliveries

When ordering with Fashionista, we can arrange delivery of your items to the UK, Europe, Canada and the United States.

 

Delivery costs and services are as follows:

 

UK ONLY

3-5 working days  - Small package: £3.95

 

U3-5 working days - large package (More than one item) £7.95

 

Please note all parcels are sign for. If you chose to leave with neighbour or in a safe place, this is at your own risk. Fashionista is not responsible for loss or damage.  

Failure to select the correct shipping payment will result in your order being placed on hold until correct shipping payment is made. This is the buyer's error therefore not eligible for refund or exchange.  

Please note failure to provide a correct known address will result in your order being placed on hold. We will send an email asking for correct address, once the correct address is known your order will then be processed. 

 

 

 

EUROPE

 

Standard Delivery -2-8 days: £16.95

 

USA & CANADA

 

Standard Delivery - 3-14 days: £16.96

 

OTHER AREAS

If you would like to place an order to be delivered to a different area, please contact us to see how we could help.

 

 

 

LOCAL CLICK & COLLECT

 

Seen something you like but do not want to pay P&P - this is a fantastic new feature for local customers. Buy your favourite item today and collect at your leisure in store. Please do not select click & collect if your item is to be shipped. Failure to select the correct shipping payment will result in your order not being processed. 

 

 

 

 

 

 

 

 

Privacy Policy 

 

We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.

 

We collect such Non-personal and Personal Information for the following purposes:

  1. To provide and operate the Services;

  2. To provide our Users with ongoing customer assistance and technical support;

  3. To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;

  4. To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; 

  5. To comply with any applicable laws and regulations.

 

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. 

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

 

 

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 

 

If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at Info@fashionistaonline.co.uk or send us mail to: 27 Windsor Road, Wraysbury, Berkshire, TW19 5DE